Returns & Refunds
We want you to feel confident choosing something special for your home. Whether you shop online or visit us in-store, our team is here to help you make the right choice - and assist if something isn’t quite right.
30-day change of mind returns
Sometimes a piece isn’t quite what you had in mind. We offer a refund or exchange on eligible homewares and furniture returned within 30 days of delivery or collection, whether purchased online or in-store.
For a change-of-mind return:
• Please provide proof of purchase, preferably your tax invoice.
• Items must be in saleable condition and returned with all original packaging, components, accessories and instructions.
• Items must be unused, unaltered and unassembled.
• Return freight or postage is at your expense.
• If you arrange the return transport, you are responsible for the goods during their return journey. We recommend suitable insurance for valuable items.
Please note that following items are Excluded from change-of-mind returns:
1. Mattresses and soft furnishings, including throws and mattress protectors;
2. clearance or floor-stock items;
3. Specially ordered furniture
This exclusion does not affect your rights if a product is faulty or otherwise fails to meet a consumer guarantee.
Please keep your packaging while deciding whether your purchase is right for your home.
BEFORE YOU BUY
We want your new purchase to look beautiful, fit comfortably and work well in your home. These simple checks can help you choose with confidence and avoid unnecessary return freight costs.
Measure your space
Check the product’s width, depth and height against the available space. Marking its footprint on the floor with masking tape can help you picture the size. Allow room to walk around furniture, pull out dining chairs, open doors and drawers, and fully extend recliners or sofa beds.
Check the delivery path
Measure doorways, hallways, staircases and lifts, including tight corners and turning spaces. Consider both the assembled size and the packaging. As a guide, allow approximately an extra 100 mm to each product dimension for packaging. Packaging sizes vary, so please confirm the actual packaged dimensions with our team if access is tight.
Consider colour, fabric and finish
Product images are a helpful guide, but screen settings and lighting can affect how colours appear. Where possible, view the item or an available sample in-store, and consider how it will look alongside your existing furniture, flooring and wall colours.
Understand the materials
Timber grain, knots, texture and tone can vary between individual pieces, particularly with natural and reclaimed materials. Ask our team about the characteristics of your chosen collection if you are matching existing furniture. These characteristics do not remove your rights if a product is faulty or significantly different from its description or sample.
Double check your selection
Review the product description, dimensions, colour, fabric, quantity and configuration before placing your order. For modular sofas and chaises, check the left- or right-hand arrangement shown in the product information.
Ask us for help
If you have a particular requirement or are unsure whether an item will suit your needs, please contact us before purchasing. We’re happy to help you work through the details.
HOW TO RETURN AN ITEM
Return in store
Bring your eligible item, original packaging and proof of purchase to your nearest store. Online purchases can also be returned in-store.
For furniture, please contact the store before transporting the item so our team can help coordinate its return.
Return by post or freight
Email the store that dispatched your order to advise that you are returning goods and confirm the return details. For interstate orders, please contact info@1825interiors.com.au.
Please include a printed copy of your order confirmation and package the item securely for transport.
Customers arranging their own return freight are responsible for ensuring that goods are securely packaged and transported safely to 1825 Interiors. If goods are lost or damaged during return transport, 1825 Interiors may decline the change-of-mind return or agree to a reduced refund reflecting the damage, subject to assessment and applicable law.
This condition does not limit your rights under Australian Consumer Law.
Refunds
Once an eligible change-of-mind return has been received and inspected, we will process the refund within 10 business days. Refunds will ordinarily be made to the original payment method. The time taken for funds to appear in your account may depend on your financial institution or payment provider.
Original delivery charges are non-refundable for change-of-mind returns.
For Afterpay and Zip purchases, please allow up to 14 days for processing after the returned goods are received.
GOODS DAMAGED DURING DELIVERY
If your purchase arrives damaged, we’re here to help.
If you purchased Online
Please press on the below link ICON to lodge this claim OR log into your account online to place the claim for damaged on delivery.
If you purchased In-Store
If damage is obvious on arrival, take clear photos or a video, decline delivery of the affected item and contact us immediately.
If you discover damage after delivery, please photograph it and contact us as soon as possible, ideally within three business days. Prompt reporting helps us investigate; this requested timeframe does not limit your rights under Australian Consumer Law.
We will assess the issue and explain the next steps. Depending on the damage and your legal entitlements, this may involve repair, replacement, a refund or an agreed adjustment if you wish to keep the item. Any self-repair or store-credit option will only proceed with your agreement.
Where a damaged or faulty item needs to be returned, we will arrange collection of large or heavy goods at our expense, or reimburse reasonable return costs for smaller goods once the problem is confirmed.
Your rights under Australian Consumer Law
Our change-of-mind returns policy is in addition to your rights under Australian Consumer Law.
If a product fails to meet a consumer guarantee and the failure is major, you are generally entitled to choose a refund or replacement, or keep the product and seek compensation for its reduced value.
If the failure is minor and can be remedied, 1825 Interiors may choose to repair, replace or refund the product within a reasonable time. If we fail to remedy the problem within a reasonable time, you may be entitled to further remedies under Australian Consumer Law.
Our 30-day change-of-mind period, packaging requirements and product exclusions do not limit your statutory rights.
If something isn’t right, please contact us so we can help. Please call us on 1300 1825 00.