Dream Solutions Royal Plush Queen Mattress

What your Dream Solutions Mattress Warranty covers:

A guarantee that within 10 years of purchasing, your Dream Solutions mattress will be replaced at 1825 Interiors’ discretion for any manufacturing defects of the mattress.  The warranty covers excessive body imprints only. In the general course of use, if you find the body imprint you have left on the mattress is larger than 10% of the mattress height, we will assess it as a warranty case.  

The warranty does not apply in the case of the wrong bed base used. The warranty is voided if, upon inspection, a mattress protector has not been used, and it is soiled.

What your Dream Solutions Warranty does not cover:

•    Normal body impression. This is a normal occurrence on the quilted surface of the mattress as the upholstery layers are conforming to your body contours and weight. Any depression of less than 10% of the original mattress height is considered normal and is not covered under the warranty.
•    Soiled or burnt mattress.
•    Damage due to improper usage and handling or abuse.
•    Mattress smell – it is normal for a new foam mattress to have a natural odour. The smell will usually disappear relatively quickly when placed in a ventilated room to air out.
•    Damage caused by moving the mattress. Warranty is not covered if you tear any seam or bend the board frame while rotating the mattress or moving in general.
•    Firmness and comfort preference. If over the course of use, you find your mattress does not meet your firmness or comfort expectations, this is not covered under warranty.
•    Minor manufacturing defects e.g. a small loose stitch or small tear that can be fixed with minor hand sewing.
•    General tear and wear
•    Sheet fit

What bed bases revoke the Dream Solutions Warranty?

•    Dream Solutions mattresses have a zone pocket spring system which is designed to work on any firm flat surface or slatted bed base. If our mattresses are used with sprung or adjustable bed bases this will void the warranty. Please be aware sprung or adjustable bed bases can interfere and damage the springs, changing the feel and performance of the mattress, and are therefore not covered by our warranty.

Please note that under relevant health regulations, all mattresses and soft furnishing items including mattresses, mattress protectors etc. are non-refundable unless faulty. 

We encourage you to make your selection carefully prior to your purchase.

Dispatch from Our Warehouses
• We will contact you to arrange a delivery date once all items are in stock.
• Your order will be carefully prepared and dispatched from our warehouses located in Sydney, the ACT, or regional NSW.
• Due to traffic conditions and workload, we cannot provide a specific arrival time on the date of delivery. For your convenience, our delivery driver may call or SMS you prior to arrival.

Delivery to Your Door
• This service includes ground-level delivery only. It does not include carrying items upstairs, assembly, or rubbish removal.
• If you require rubbish removal or installation, please contact your nearest store, email info@1825interiors.com.au, or call 1300 1825 00.

Product Inspection
• At the time of delivery, you or your agent must fully inspect the products to confirm they are in good condition before signing any paperwork.
• Delivery dates cannot be changed once confirmed without written consent from an authorised 1825 Interiors employee.
• Any damage upon delivery must be reported to both the carrier and the store within 2 days of delivery.
• Delivery charges are non-refundable once the service has been rendered.

Out of Area Delivery
• Most of our furniture deliveries are handled by local contractors.
• While we deliver to most locations in NSW, ACT, VIC, and QLD, there are some areas where delivery is unavailable.
• If you live interstate or outside our local delivery zones, you will need to arrange delivery with your own courier.
• If you live outside town limits, please contact your nearest store to obtain a quote. Additional charges may apply.

Product Stock Levels
• Products are listed as either in stock, low stock, available to order, or available in store only. These indicators are shown on each product detail page.
• Delivery times vary depending on stock availability and your location.
• If a product is available to order or available in store only, a team member at your nearest store will provide an estimated time of arrival.

Measure & Check Products Fit
• Before making a purchase, please check the measurements of the product. Some furniture is delivered fully assembled. It is your responsibility to ensure the item will fit into your home, including through doorways, hallways, and tight corners. Measurements are available on our website or from your nearest store.
• New furniture often appears larger at home than in-store. If you’re concerned about space, we recommend taking final measurements before delivery.
• For large items such as sofas, beds, dressers, or entertainment units, always measure both the space and access points to ensure they’ll fit.

Missed Deliveries & Storage Fees
• We will call or SMS you prior to your delivery date to confirm availability.
• If you are unavailable, please inform us at least 48 hours in advance so we can reschedule.
• If you miss your delivery (i.e. you are not home to receive it), a second delivery fee will be charged.
• You must collect or accept delivery of your products within 7 days of being notified they are available. Failure to do so may result in storage fees and/or your stock being reallocated.

Pick Up Information
• Bookings are required for pick-ups from our warehouses or stores. Please arrange your booking with the store where you made your purchase.
• For Sydney customers, bulky items must be collected from our Wetherill Park warehouse.
• Pickup times vary by store—please check with your local store for details. All warehouses are closed on Sundays and public holidays. The Wetherill Park warehouse is also closed on Saturdays. Regional warehouses are closed on Mondays.
• Due to workplace safety regulations, our warehouse and in-store staff cannot lift heavy items for you. Please bring someone to assist you.
• When collecting your items, please bring adequate materials (blankets, wrapping, etc.) to protect them during transport. Items may have been opened for inspection and may not be packaged or wrapped.
• When picking up products from a store or warehouse, inspect them for damage and completeness. If any issues are found after pick-up, they must be reported to 1825 Interiors within 2 days.

For more information, please see our terms and conditions.

Please note: All prices are recommended retail inclusive of GST in AUD. Prices, weights and measurements are subject to change without notice. All weights and measurements are approximate.