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FAQ's

Do you have it in stock?

We try to keep at least one of every product in stock.  However, at times of high demand this may not always be possible.  Your nearest store will advise you of stock availability when you place your order.

How long will it take for my order to arrive?
Your nearest store will advise you of the wait time for each product. It may be days or even weeks depending on stock availability at the time. The longest wait time does not usually exceed 8 to 12 weeks. However, the store manager will keep you informed if there are delays which are beyond our control.
Do you have lay-by?
As our stores have limited warehouse space, if the product you wish to purchase is in stock then we like you to either collect it or have it delivered within 7 days of purchase.
Does your furniture require assembly?
Almost all of our furniture is fully assembled. However, some assembly is required for beds and dining tables. If you get stuck, we have step-by-step instructional videos to help you out on this website.
Where are your stores located?

We have stores in Penrith, Campbelltown, Rutherford, Bathurst, Tamworth, Fyshwick & Wagga Wagga, as well as a new showroom at Wetherill Park. Please click here for contact details.

Where is your furniture made?
We have a factory in Vietnam which manufactures many of our furniture collections. However, we also source additional products from both Australia and overseas. Our custom made sofas, cushions and timber furniture are all made in Australia.
What happens if I require delivery?

All of our stores use private contractors to deliver our customer orders. Prices will depend on quantity and size, as well as the distance travelled. Your nearest store will give you a quote for delivery. If you are not home at the prearranged time, a second delivery fee will apply to take the goods back out to your home.

Please note that our contractors are only able to deliver within a certain radius of each store. You can, however, organize for your own courier to collect and deliver your order on your behalf.

Can you re-order homewares?
Occasionally we can re-order homewares from our suppliers but usually this is not the case. We order limited quantities of a wide range of products so that our stores always look fresh. Our general rule of thumb with homewares is: buy it when you see it or it may not be here when you come back!
How long is your warranty?
Warranties vary from product to product, and sometimes different components of a product have different warranties i.e. sofas. Please click on the 'Care & Warranty' tab under each furniture product on the website to view the warranty information.
What are your pick-up and delivery times?
Pick-up and delivery times vary from store to store. Our warehouse opening hours are printed on the bottom of your order. You'll need to ring the store at least an hour before collection so that our warehouse staff can assemble your order. Your nearest store will advise you of delivery days and times if delivery is required.
Do you transfer products between stores?
Due to the high cost of freight, we do not normally transfer products between our stores. Any transfers are at the discretion of the store manager. We cannot transfer discontinued products, items from a 'Stock-to Go' room, or homewares.
Can I customise your products?

Most of our timber products are manufactured at our factory in Vietnam. As the factory is set up for mass production, a minimum order quantity of 30 is required for custom-made products.

Our Australian-made, custom-made sofas are available in a range of styles with your choice of seating comfort and fabric. See in stores for details. Our Australian-made, custom-made Wood Design collection is made from old fence palings with a selection of finishes - just bring in your measurements!

Can I change the fabric?
Our imported fabric chairs and sofas are usually only available in one fabric only unless otherwise stated. As these products are made overseas in large quantities, unfortunately it is not possible to change the fabric.